To place an order, make sure you are logged in to your petcorner account or create a new account.  

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.” 

After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. 

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order

Our exchange policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can get them back to the store in order for an exchange within 14 days of purchase.  If you would like to request a return or replacement, please send us a message with your order number. Please ensure the product is in brand new condition which can be put up for further resale.

We DO NOT accept returns or exchanges on live animals, or offer any warranty or guarantee.

petcornerdubai.com or Pet Corner does not take title to exchange items until the item arrives at our stores. At our discretion, an exchange may be issued.  

Refer to our Return policy on the following link:

https://petcornerdubai.com/content/return-policy

Autoship is a completely free customizable way to set up repeat deliveries from Petcornerdubai.com and save on the items you buy regularly. You can change, remove, and skip items or postpone your order date up to 72 hours before. There's no membership fee and you can cancel at any time after your first order on autoship is places & Charged.

When you sign up for Autoship, you'll unlock incredible savings of 5% on your first order. But the savings don't stop there – you'll also enjoy a 5% discount on all recurring orders, ensuring that your pet's needs are always met without breaking the bank.

Navigate to the "My Autoship" & "My Orders" section to view your Autoship you wish to modify-please do send us an inquiry on customerservice@petcornderdubai.com, in the event you wish to propane or postpone your order.

72 hours prior to your upcoming scheduled order, we will send you a reminder email. You have the option to modify your order before it enters the processing stage. Another email will be sent to you when your order is processed. In the event you do not receive an email notification we encourage you to keep track of the same on your My Orders account, to see the date of your Autoship order which was selected. ( We encourage this step as there are several email blockers on personal and company emails- our only intimation is emails, however, we would encourge you to check under your order tab) 

Your payment method will be charged automatically when your Autoship order is shipped or on the anniversay date of the auto ship chosen during the order . We start preparing your order 48 hours before the scheduled order date, and you may observe a pending charge as the preparation process commences. The pending charge will be resolved within 24 to 48 hours after your order is shipped. There's no need for you to take any action, and contacting us or making online updates is unnecessary.

Yes you may cancel your auto ship subscription only after the 2nd order is charged and delivered. To Cancel please visit "My Orders" On your account and send us a screenshot of the same to customerservice@petcornerdubai.com. A request will be sent to the back office/admin , which will be actioned within  3-5 working days. Please note should your cancellation have a date of 3-5 days before the due date , your card will be charged- Refunds if any will be made in your wallet with a 5% administrative charge. No refunds will be paid out into your credit card or cash.

Please note by signing up for Autoship , you confirm accepting change in prices as per market conditions. Prices can fluctuate as we stay competitive with other online & offline retailers.  Once again you have the option to Opt -out of the Auto ship program anytime after the second auto ship has been placed and charged.

Go to Autoship order on your account, under "My Account" & share a screen shot on customerservice@petcornerdubai.com. You may only edit quantities , should you wish to add other items, a NEW order needs to be made by choosing auto ship. 

You must first be registered on the app or website. The next step is to be logged on to view all applicable promotions. The next step is to select Autoship at checkout for offer to apply.  Kindly note that there is NO Limit: you can choose multiple items per order, however there is a Limit of 1 order per customer . The Value of the discount cannot exceed Aed 200 Max discount per order. May not be combined with other offers. Please review all Autoship Terms & Conditions 

Our Refund policy is really simple with TWO options:

In the event Pet Corner does not have an item IN STOCK, a refund can be made via the following methods ( the customer will have an option to use any ONE of the two options):

1) A 100% Wallet refund + 5% extra as a BONUS in the event we have an item which is OUT OF STOCK

2) A 100% Credit card Refund if the items we have an item OUT OF STOCK

For more information on our policy please visit: https://petcornerdubai.com/content/return-policy