Returns| Refunds Policy  & Service Policy- Pet Corner Terms & Conditions

Version: 31.3.26RRP

In store or Online

- Our first criteria for an effective return or refund is the availability of information , your mobile number and email address. All our invoices are sent via email, and or sms link to confirm the purchase. In the absence of both of these items, we will not be in a position to serve you diligently. 

We at Pet Corner are committed to providing our customers with the best shopping experience and ensuring their satisfaction with every purchase. We understand that there may be instances where you may need to return a product or seek a refund. This Returns and Refunds Policy outlines the guidelines and procedures for returning items and receiving refunds at Pet Corner.

1. Eligibility for Returns and Refunds:

   - To be eligible for a return or refund, the item must be purchased directly from Pet Corner stores or our e-commerce platform.

   - The item must be in its original condition, unused, and in its original packaging.

   - Perishable items, such as food or treats, CANNOT be returned for safety and hygiene reasons, unless they are defective or expired upon arrival.

 - All invoices are sent via email & or printed while you checkout, if you have not provided an email, please ensure you do so as to facilitate a return or refund request. Kindly ensure you insist on an invoice in stores or online.

2. Return Process:

   - If you wish to return an eligible item, please contact our customer service within 24 hours from the date of purchase on +971 50 279 9419 or +971564013533

   - Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.

   - Ensure that the item is securely packaged to prevent any damage during transit.

   - Ship the item back to Pet Corner using a traceable shipping method. The return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

3. Refund Process:

   - Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria, especially if there is a manufacturing defect. 

   - If the item is approved for a refund, we will initiate the refund process, to be added in your online WALLET or a store CREDIT will be given..

   - Please note that it may take a few business days ,refer to clause 8 for a detailed overview for the refund to be processed and reflected in your wallet/source

  - We strongly encourage any refunds, to be added in your online wallet, as we do not have a policy for Cash or Credit card refunds.

4. Exchanges:

   - We currently offer direct exchanges for unopened or unused items, except for any perishable , expiry items, within 7 days of the purchase date.. If you would like to exchange an item, please follow the return process to receive a wallet refund and place a new order for the desired item.

5. Non-Returnable Items:

   - Certain items are non-returnable, including but not limited to:

     - Personalized or customized items.

     - Food/Treats or any perishables

     - Gift cards and e-gift cards ( Validity for 60 days, from date of issuance)

     - Prescription medications.

     - Live animals.

     - Clearance or sale items (unless they are defective).

6. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact our customer service immediately on +971 50 279 9419 or WhatsApp our call center on +971564013533

   - We may request photos or additional information to assess the issue.

   - Depending on the situation, we will provide a replacement, a refund, or store credit for the damaged or defective item.

7. Store Credit:/Wallet Topups

   - In all cases, instead of a refund, we offer Wallet Topups  that can be used for future purchases at Pet Corner. Wallet top-ups and refunds never expire until the funds are used 100%

8. Refunds ( E-commerce + In Store Refunds) 

 - We try our best to ensure we have a 99% in stock guarantee, however at times we are faced with situations beyond our control on stock for which we have a flexible policy to enhance our customer experience. In the event Pet Corner does not have an item IN STOCK, a refund can be made via the following methods ( the customer will have an option to use any ONE of the two options):

We offer two easy refund options so you can choose what works best for you:

1) Wallet Refund (Fastest Option)

How it works:

• Your refund is credited to your Pet Corner Wallet
• You receive a 10% bonus on the refunded amount
• Funds can be used on any future purchase

Timeline:

Within 24 hours

Example:

If your refund is AED 100
You receive AED 110 in your wallet

Why choose this

• Instant access to funds
• Extra 10% value
• No waiting time

2) Original Payment Method Refund (Back to Source) 7-14 working days

How it works:

• Refund is processed back to your original payment method (credit/debit card)

Timeline:

⏳ 7–14 working days

(This includes processing time from banks and payment providers, which is outside our control)

Important Notes:

• Refunds are initiated by us promptly
• Final credit timeline depends on your bank
• We recommend checking with your bank if delays occur beyond this period

9.Grooming Refunds  ( Mobile + In store Groomings)

We do our best to allocate resources to your pet with an average of 60-90 minutes per grooming, therefore our policies for refunds are as follows:

- All Grooming services are non refundable for any reason, as per the terms and conditions

- For reschedule request, ONE reschedule is allowed per pet, failing which a second request for reschedule will result in a cancellation.

-All cancellations or refusals due to aggression, sickness or any kind, will incur an Aed 50 cancellation fee. 

-Any Injuries need to be reported within 24 hours.

-All Services must be paid in ADVANCE for a confirmed appointment

10. Policy Changes:

   - Pet Corner reserves the right to modify or update this Returns and Refunds Policy at any time.

   - Any changes to the policy will be posted on our website, and the revised version will be effective immediately upon posting.

If you have any questions or need further assistance regarding our Returns and Refunds Policy, please contact our customer service team. We are here to help you and ensure your satisfaction with your shopping experience at Pet Corner.

*Note Items on Discounts cannot be returned or refunded, prices on the website are FINAL. All items on discounts come with NO WARRANTY & NO GUARANTEE.